courtesy of Chesterfield County
The Chesterfield County Emergency Communications Center has received reaccreditation by the Commission of Accreditation for Law Enforcement Agencies Inc., or CALEA. Chesterfield County’s is one of only 47 fully accredited emergency communications centers worldwide and one of five in Virginia.
“Accreditation forces us to evaluate our own processes — the how and why we do things,” said Pam Cimburke, programs and accreditation manager for the center. “The CALEA program ensures that we do what we say we do.”
To maintain its accreditation, the center had to show compliance with 218 standards, including organization, direction and supervision, human resources, recruitment, promotion, training, operations, critical-incidents processes, special operations and security.
“CALEA accreditation strengthens an agency’s accountability, within both the agency and the community it serves, through a continuum of standards that clearly define authority, performance and responsibility,” said Richard Troshak, director of emergency communications.
CALEA accreditation lasts for three years, at which time the center again will be assessed for compliance with the standards.
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